Named local contact
You know the Kaleon person responsible for your onboarding and ongoing home-care relationship.
How trust works
Do not trust a promise. Trust a process you can verify.
Giving someone access to an empty home is a serious decision. Kaleon is designed so you know who is responsible, why access happens, what was checked and what happens next.
Why Kaleon
We live in Reus. We built Kaleon around one very ordinary problem.
A second home can sit empty for weeks or months while its owner is hundreds or thousands of kilometres away. The usual solution is informal: a neighbour, a friend, a cleaner or the agent who sold the property.
Kaleon turns that informal arrangement into a repeatable service: a local person, the same routine, a documented visit and a clear rule that the owner remains in control.
The real alternative
Most second homes are checked informally. That is exactly the gap Kaleon replaces.
A neighbour, cleaner, friend or agent may have a spare key, but the visit is usually irregular and undocumented. Kaleon turns that favour into a defined routine with responsibility and evidence.
Coded key custody
Physical keys are identified by an internal code rather than a readable property address.
Every access recorded
Property access has a reason, a time record and an accountable person.
Proof after every visit
Scheduled visits produce a checklist, dated photos and a visible record of changes.
Owner stays in control
A detected issue does not become paid work unless the owner approves the next step.
Limited operating area
We are based in Reus and deliberately focus on Reus, Cambrils, Salou and Tarragona.
Before key handover
The key is the beginning of accountability, not a casual handover.
Before Kaleon accepts a client key, the service scope, access rules and property baseline are documented.
Identity & service agreement
You receive the contracting details, contact route and defined scope of service.
Liability cover
Kaleon does not accept client keys until appropriate business liability cover for the declared activity is active. The certificate is provided before handover.
Key custody record
The number of keys, coded reference and handover are recorded.
Home Setup baseline
We document the starting condition and the property-specific check points.
Access rules
We record who may enter, for what purpose and when owner approval is required.
Access record
You should never wonder who entered your home.
The owner record is designed to show each authorised access and its purpose.
Kaleon HomeACCESS RECORD
17 Sep · 10:04Scheduled Home CheckKaleon
17 Sep · 10:41Property securedKaleon
28 Sep · 12:12Owner-approved technician accessKaleon + technician
28 Sep · 13:03Property secured · keys returnedKaleon
Insurance standard
Liability cover must be real before we hold real keys.
Liability insurance is part of the Kaleon launch standard. Key custody starts only after appropriate business liability cover for the declared activity is active and verified.
FAQ
How we protect your home
01Who has my key?+
The key is held under the agreed Kaleon custody process and identified by an internal code rather than a readable street address.
02Can a contractor take my key?+
Not as a default. Technician access is coordinated under the owner-approved access rules and the access is recorded.
03How do I know a visit happened?+
A scheduled visit creates a dated record with the checklist, photos and visible changes.
04Can Kaleon order a repair without asking me?+
No. A visible issue is documented and reported. Paid work requires the owner's decision unless a separate written emergency instruction has been agreed.
05Is Kaleon a security or alarm-response company?+
No. Kaleon provides scheduled second-home care and authorised access coordination, not private security or alarm response.
06Is Kaleon a real-estate agency?+
No. Kaleon does not broker sales or rentals and does not manage tourist lettings.
Kaleon Home
Do not trust a promise. Trust a process you can verify.
Giving someone access to an empty home is a serious decision. Kaleon is designed so you know who is responsible, why access happens, what was checked and what happens next.
