Clear answers before you start.
Core routes: Reus · Cambrils · Salou · Tarragona. Other Costa Daurada locations can be confirmed before onboarding.
01What exactly does Kaleon check?+
Every scheduled Home Care visit follows the same 30-point visual, non-invasive protocol. We document what was visible and compare it with the agreed baseline and previous visits.
02Are repairs included in Home Care?+
No. Kaleon can document an issue and coordinate authorised access, but specialist work and materials are separate and proceed only after the owner decides what should happen.
03Do you manage holiday rentals or guests?+
No. Kaleon Home is focused on second-home care for the owner, not holiday-rental management, guest turnover or rental brokerage.
04Where do you operate?+
Our core service area is Reus, Cambrils, Salou and Tarragona. Other Costa Daurada locations can be confirmed before onboarding.
05Do I have to hand over keys?+
Secure key custody is part of the Home Care operating model when agreed with the owner. Access rules are documented during Home Setup.
06Is a Kaleon Home Check a technical inspection?+
No. It is a visual, non-invasive check. It does not replace structural, electrical, gas, plumbing or other specialist inspections.
07What happens between scheduled visits?+
Home Care is a scheduled visual-check service, not continuous monitoring. We can document visible conditions at the time of a visit, but we cannot detect events that happen between visits unless another authorised visit takes place. Owners who want shorter intervals can choose Fortnightly Home Care or request an Extra Home Check.
